+353 53 912 9266

hazei@croghanhomewareltd.com

CROGHAN HOMEWARE

Refund and Returns Policy

Effective Date: November 11, 2026

1. Overview

This Refund and Returns Policy applies to all purchases made through www.croghanhomewareltd.com, the official e-commerce platform operated by CROGHAN HOMEWARE LIMITED. As a small community-focused lifestyle shop founded in 2021, we curate only simple, practical daily home goods we would personally keep in our own homes, to make our customers’ daily routines smoother, cozier and less stressful. All terms in this policy are drafted in full compliance with EU Consumer Rights Directive 2011/83/EU, Irish consumer protection regulations, and the 2026 updated EU remote sales rules, to protect the legitimate rights of both our customers and our small business team.

‌Core Rule Notice: We strictly do not support “refund only” requests for any completed and delivered order. All valid claims related to unsatisfactory received products must be processed via product return or verified product exchange, before any eligible refund can be issued to you.‌ No exception will be made to this no-refund-only rule, to prevent fraudulent claims, protect our community of honest shoppers, and keep our affordable, high-quality home goods available at fair prices for every customer.

2. Eligibility for Returns

To submit a valid return request, you must meet all the following requirements:

  1. ‌14-Day Withdrawal Window‌: For most regular physical home goods on our store, you have the legal 14-calendar-day withdrawal right starting from the exact date you (or your designated recipient) receive your ordered items. Within this 14-day window, you may initiate a return without providing any reason for the request. Per the 2026 EU regulatory requirements, a one-click, 2-step electronic withdrawal function is accessible directly on your order details page of our website, no mandatory explanation for withdrawal is required when you submit your application.
  2. ‌Product Condition Requirements‌: For non-quality-related returns, the items must remain in original, resalable condition. You may unbox and test the product reasonably to inspect its quality and function, but the product cannot have been put into long-term regular use, damaged by improper operation, or have permanent alterations that reduce its original value. Original packaging, included accessories, tags, and instruction manuals that come with the product must all be returned together with the item.
  3. ‌Supported Return Scenarios‌: We only process return requests submitted for the below cases:
    • The product has verified manufacturing quality defects, including broken components, functional failures, or material flaws.
    • The delivered item is significantly different from the product description listed on our website, such as wrong specifications, wrong colors, or incorrect product models.
    • The item was incorrectly shipped to you by our warehouse team.
  4. ‌Non-returnable Items‌: The below categories of home goods are not eligible for return once opened or delivered, per legal requirements: custom-made personalized products, perishable goods, sealed personal hygiene and personal care items that have been unsealed, and downloaded digital content. We have clearly marked these product categories on their respective product pages before checkout.

3. Strict No Refund-Only Rule

We explicitly do not accept any “refund only” application under any circumstances, for the following terms strictly implemented:

  • Once you have received and signed for the delivered order, we will never process a full or partial refund without you returning the corresponding physical product back to our designated warehouse address.
  • We reject all partial refund requests that ask to keep the product while getting a percentage of the payment back. If you report minor damage or small defects on a delivered item, you may choose to return the full item for a full refund, or opt for an even product exchange, no partial refund is allowed to keep the item.
  • Any disputes related to package damage during transit must be submitted to the courier provider for claim assessment, we will not issue a refund only for items you state are damaged during shipping without returning the full product to us for inspection.

4. Return Process

  1. Submit your return request either through the one-click withdrawal button on your order details page, or send your request along with your order number to our official email at hazei@croghanhomewareltd.com. Our support team will send you a formal response within 2 working days, with our authorized return warehouse address attached.
  2. You are responsible for covering the return shipping fee, unless the return is triggered by our verified warehouse error, confirmed product quality defect, or confirmed wrong shipment. We do not accept packages sent to addresses not provided by our official support team.
  3. After we receive your returned package, our warehouse team will complete the full inspection process within 5 working days. Once your return application is confirmed as fully eligible, we will process your refund back to your original payment account within 5 working days. The refund amount will not include the original shipping fee you paid for the initial delivery, except for returns caused by our team’s errors.

5. Contact Information

If you have any questions about this Refund and Returns Policy, you may reach out to our team directly via:

  • Company Name: CROGHAN HOMEWARE LIMITED
  • Official Website: www.croghanhomewareltd.com
  • Email: hazei@croghanhomewareltd.com
  • Physical Address: Ballynadrishogue, Blackwater, Enniscorthy, Co. Wexford, Y21 P282, Ireland
  • Phone Number: +353 53 912 9266

Our customer support team will reply to all your inquiries within 3 working days.