Privacy Policy

Effective Date: November 11, 2026

1. Introduction

Welcome to the privacy policy of CROGHAN HOMEWARE LIMITED. This policy governs how we collect, use, process, and protect your personal data when you visit our official website www.croghanhomewareltd.com, interact with our e-commerce services, browse our curated daily essentials, place orders for our simple, practical home goods, or communicate with our customer support team.

At CROGHAN HOMEWARE LIMITED, our core mission is to make your daily routine a little smoother, a little cozier, and way less stressful, by offering carefully selected simple goods that fit your busy daily routine, and fill every corner of your home with gentle, practical items that make small ordinary moments feel warm and rewarding. We respect the privacy of every visitor, customer, and member of our community, and we are committed to complying with all applicable data protection regulations, including the General Data Protection Regulation (GDPR) for users located in the European Union, the Irish Data Protection Acts 1988 to 2018, and all other relevant local privacy laws that apply to our operations as an Ireland-based home goods e-commerce retailer.

This policy explains clearly what personal information we collect from you, why we collect it, how we use it, who we may share it with, what rights you hold over your personal data, and how you can contact us if you have any questions, concerns, or requests related to your privacy. We encourage you to read this document fully to understand our practices regarding your personal information.

2. The Information We Collect

We only collect information that is necessary to run our e-commerce platform, deliver our home goods products to you, and provide you with the smooth, low-stress shopping experience we promise as a small, community-focused lifestyle shop founded in 2021. The categories of information we may collect include:

2.1 Information You Provide Directly to Us

This is the information you voluntarily share with us when you interact with our website:

‌Account Registration Information‌: If you create a user account on our site, we collect your full name, email address, chosen password, and optional contact preferences.
‌Order and Checkout Information‌: When you place an order for our fresh new arrivals, best-selling home essentials, or other products, we collect your full delivery address (including your house number, street, city, county, and postal code), billing address, telephone number, payment card details or other payment method information, and order-specific notes you share with us for delivery or product customization.
‌Customer Feedback and Correspondence Information‌: When you submit reviews of our products, leave feedback about your shopping experience, reach out to our customer service team with questions, concerns, or return requests, we collect the content of your messages, your contact details you include in those communications, and any additional personal details you choose to share with us.
‌Marketing Preference Information‌: If you sign up for our newsletter to receive updates about new cozy home essentials, restocks of our fan favorite items, exclusive promotions, and community news, we collect your email address, and your stated preferences for what types of updates you wish to receive from us.

2.2 Information We Collect Automatically When You Visit Our Website

When you browse www.croghanhomewareltd.com, we automatically collect certain technical and usage information to help us improve our site performance, tailor our product offerings to our community, and maintain site security:

‌Device and Technical Information‌: We collect details about the device you use to access our site, such as your device model, operating system version, unique device identifiers, internet protocol (IP) address, browser type, browser language, and time zone setting.
‌Website Usage Information‌: We collect data about your browsing activity on our site, including the pages you view, the links you click, the products you add to your cart or save to a wishlist, the time you spend on each page, your navigation paths between pages, and the dates and times of your visits to our platform.
‌Cookie and Similar Tracking Information‌: We use cookies, web beacons, and other similar tracking technologies on our website to distinguish you from other visitors, remember your preferences, save items in your shopping cart between visits, analyze site traffic, and deliver personalized product recommendations for the simple home goods that match your interests. You can manage your cookie preferences at any time through the settings panel on our website.

3. How We Use Your Personal Information

We only use your personal data for lawful, transparent purposes that are directly related to operating our e-commerce business and delivering on the promises we make to our community of home goods shoppers. The core purposes we use your information for are:

‌Order Fulfillment and Service Delivery‌: We use your order details, delivery address, and contact phone number to process your payment, pack your order, arrange shipping through our logistics partners, track your delivery, resolve any issues that may arise with your shipment, and process returns, refunds, or exchanges in line with our store policies. This is the primary use of your information to make sure you receive the high-quality simple home goods you ordered as quickly and smoothly as possible.
‌Website Functionality and User Experience Improvement‌: We use automatic usage data and account information to maintain and optimize the performance of our website, fix technical bugs, ensure the site loads correctly for all visitors, save your preferences so you do not have to re-enter information on repeat visits, and make sure our browsing experience works seamlessly for shoppers looking for our fan favorite items and curated daily essentials. As a small team of everyday people who got tired of scrolling through hundreds of overpriced, overhyped home goods that never lived up to their photos, we use this data to make our site as easy and low-friction to navigate as possible, so you can find the practical home items you actually want for your home without unnecessary hassle.
‌Customer Support and Community Engagement‌: We use your contact information and the content of your messages to respond to your queries, address your concerns about our products or services, share honest feedback from our community of shoppers, help you make the most of the small practical items you purchase from us, and keep the lines of communication open between our team and the customers we serve. We rely on this information to build the trusted, community-focused relationship that defines our small lifestyle shop.
‌Personalized Service and Relevant Updates‌: If you have opted in to receive marketing communications from us, we use your email address and browsing preference data to send you tailored updates about our fresh new arrivals, restocks of our best sellers collection, exclusive limited-time offers, tips for integrating our gentle home goods into your daily routine, and news about our brand that we believe will be of interest to you. We will never send you unsolicited marketing messages, and you can opt out of all marketing communications at any time, for free, using the unsubscribe link included in every marketing email we send.
‌Legal Compliance and Security Protection‌: We use your personal data to verify user identities, prevent fraudulent transactions and unauthorized access to user accounts, comply with our legal obligations under Irish tax law, consumer protection regulations, and applicable data protection laws, and respond to valid legal requests from public authorities or law enforcement bodies where required by law.
‌Product and Service Development‌: We analyze anonymized, aggregated usage data and customer feedback to understand what types of simple goods our community is looking for, refine our curation process for new cozy home essentials, and make sure we only continue to stock the items that our customers would actually keep in their own homes, as is our founding principle as a brand.

4. Sharing of Your Personal Information

CROGHAN HOMEWARE LIMITED never sells, rents, or leases your personal personal information to unaffiliated third parties for their own marketing purposes. We only share your limited personal data with trusted third parties when it is strictly necessary to operate our e-commerce services, fulfill your orders, or meet our legal obligations. The limited categories of third parties we may share your information with are:

‌Trusted Service Providers‌: We share necessary information with our carefully selected third-party service providers who help us run our business: this includes payment processing providers who handle secure payment transactions, logistics and courier partners who deliver your orders to your provided delivery address, website hosting and cloud service providers who host our www.croghanhomewareltd.com platform, email service providers who send our newsletters and order confirmation messages, and data analytics providers who help us understand anonymized site usage trends. All of these service providers are bound by strict data protection agreements that require them to protect your personal information, and they are only permitted to process your data under our explicit instructions for the limited purposes we specify.
‌Legal and Regulatory Authorities‌: We may disclose your personal information to competent public authorities, law enforcement bodies, or government agencies if we are required to do so by Irish law, European Union law, a valid court order, or a binding legal regulatory request. We may also disclose your information if we determine in good faith that disclosure is necessary to protect our legal rights, protect the safety of our employees, our customers, or members of the public, or address fraud or security risks on our platform.
‌Business Transaction Successors‌: In the event that all or part of the assets of CROGHAN HOMEWARE LIMITED are transferred to a third party in the context of a merger, acquisition, sale of assets, or other corporate restructuring, your personal data held by us will be included among the transferred business assets, and the new data controller will continue to process your personal information in line with this privacy policy, unless you are notified of changes to the policy in advance.

5. International Data Transfers

As a company registered and operating out of Ireland, located in the European Economic Area (EEA), we primarily store and process all your personal data on servers located within the European Union. On rare occasions, our selected third-party service providers may process your data in countries located outside of the EEA. In all such cases, we will ensure that appropriate, legally required safeguards are in place to protect your personal data, in full compliance with GDPR requirements. This includes using European Commission approved standard contractual clauses for data transfers, verifying that the destination country has an adequate level of data protection recognized by the European Commission, or working with service providers that are certified under the EU-US Data Privacy Framework for transfers of personal data to the United States. If you wish to receive a copy of the specific safeguards we use for international data transfers, you can submit a request to us using the contact details provided in Section 8 of this policy.

6. Your Rights Over Your Personal Data

Under applicable data protection law, you hold a full set of legal rights in relation to the personal information we hold about you. These rights include:

‌Right of Access‌: You have the right to request a full copy of all the personal information we hold about you, at no cost, and to receive confirmation of what categories of your data we process, and for what purposes.
‌Right to Rectification‌: If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct and update that information without undue delay.
‌Right to Erasure‌: You have the right to request that we delete your personal data in certain circumstances, including when the data is no longer necessary for the purposes for which we collected it, when you withdraw your consent to the processing, or when you object to the processing and we have no overriding legitimate legal grounds to continue holding the data.
‌Right to Restriction of Processing‌: You have the right to request that we suspend the processing of your personal data in scenarios where you contest the accuracy of the data, where the processing is unlawful, where we no longer need the data for our original processing purposes but you require the data for legal claims, or while we verify your objection to our processing activities.
‌Right to Data Portability‌: Where the processing of your data is based on your consent or on the performance of our order contract with you, you have the right to receive your personal data in a structured, commonly used, machine-readable format, or to request that we transfer this data directly to another data controller where technically feasible.
‌Right to Object‌: You have the right to object to processing of your personal data that is based on our legitimate business interests, at any time, for reasons related to your specific situation. You also have an absolute right to object at any time to the processing of your personal data for direct marketing purposes, and we will immediately stop using your data for those purposes after we receive your objection.
‌Right to Withdraw Consent‌: If you have previously given us your explicit consent to process your personal data for any specific purpose, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing that we carried out before your withdrawal of consent.
‌Right to Lodge a Complaint‌: If you believe that our processing of your personal information violates applicable data protection laws, you have the right to lodge a complaint with the Irish Data Protection Commission, the national supervisory authority for data protection in our jurisdiction, or with your local data protection authority in the member state where you reside.

You can submit any of the above rights requests at any time by contacting us using the contact information listed in Section 8. We will respond to all valid rights requests within one month of receiving them, in line with legal requirements, and we will not charge you any fee for processing your request unless your request is manifestly excessive, repetitive, or unfounded.

7. Data Security and Data Retention

We take the security of your personal data extremely seriously. We implement robust industry-standard technical, administrative, and organizational security measures to protect your personal information against unauthorized access, accidental loss, destruction, alteration, or unlawful disclosure. These measures include encrypted transmission of payment data using secure SSL protocols, regular security updates to our website systems, restricted staff access to personal data only to the extent required to perform their job functions, regular security audits, and employee data protection training for all members of our team.

We will only retain your personal information for as long as it is strictly necessary to fulfil the original purposes for which we collected it. This means we will retain your order related data for the full duration required to complete your order, including warranties, returns, and post-sales support, plus the additional retention period required to meet our legal obligations under Irish tax law, commercial record keeping rules, and consumer protection legislation. For users who create a customer account on our site, we will retain your account data for as long as your account remains active, or as long as is required to provide you with our services. If you request that we delete your account, we will remove all your personal data that we are no longer legally required to retain within 30 days of your request. We do not keep personal data for longer than is needed, which aligns with our brand mission of operating a simple, low-friction, low-stress e-commerce experience.

8. Contact Information

If you have any questions, comments, concerns, or formal requests related to this Privacy Policy, or how we handle your personal data, you can reach out to us directly at any time:

Company Name: CROGHAN HOMEWARE LIMITED
Official Website: www.croghanhomewareltd.com
Contact Email: hazei@croghanhomewareltd.com
Physical and Postal Address: Ballynadrishogue, Blackwater, Enniscorthy, Co. Wexford, Y21 P282, Ireland
Contact Telephone Number: +353 53 912 9266

Our small team will review your message and respond to you as quickly as possible, usually within 3 working days, to assist you with any privacy related queries you may have.

9. Updates to This Privacy Policy

We may occasionally update this Privacy Policy from time to time to reflect changes to our e-commerce business practices, new legal requirements, or updates to the features and functionality of our website. Whenever we make material changes to this policy, we will update the “Effective Date” listed at the top of this document, and post the updated policy prominently on the homepage of www.croghanhomewareltd.com. For any significant changes that fundamentally alter how we process your personal information, we will provide you with explicit advance notice, and where required by applicable law, seek your explicit consent to the updated policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.
Last updated November 11, 2026