Terms of Service

Effective Date: November 11, 2026

1. Introduction and Parties

Welcome to the official e-commerce platform of CROGHAN HOMEWARE LIMITED, hosted at www.croghanhomewareltd.com. These Terms of Service form a legally binding agreement between you, the website user, shopper, or registered account holder, and CROGHAN HOMEWARE LIMITED, a registered business based at Ballynadrishogue, Blackwater, Enniscorthy, Co. Wexford, Y21 P282, Ireland, with contact email hazei@croghanhomewareltd.com and contact telephone number +353 53 912 9266.

As laid out clearly on our website, we are a small team of everyday people who got tired of scrolling through hundreds of overpriced, overhyped home goods that never lived up to their photos. That’s why we built this little lifestyle shop back in 2021 — to curate only the stuff we’d actually keep in our own homes. Our whole mission is simple: make your daily routine a little smoother, a little cozier, and way less stressful, by selling simple goods that fit your busy daily routine, and filling every corner of your home with gentle, practical daily goods that make small ordinary moments feel warm and rewarding. These Terms of Service govern all your access to, and use of, our website, all transactions you complete on our platform, and all interactions with our customer service, product review, and community features. By browsing our site, creating a user account, or placing an order with us, you confirm that you have read, understood, and agreed to be bound by every clause in these Terms of Service, alongside our published Privacy Policy, Refund and Returns Policy, and Shipping Policy which are all integrated as enforceable parts of this full agreement.

If you do not agree to any provision of these Terms of Service, you are not permitted to access our website, make any purchases, or use any of our platform’s features. These terms are drafted in full compliance with Irish commercial law, the EU Consumer Rights Directive 2011/83/EU, the EU Digital Services Act, and all applicable regional consumer protection regulations that apply to our operations as an Ireland-based home goods e-commerce retailer.

2. Eligibility to Use the Platform

To create a user account on our website, or to place an order for our home goods products, you must meet the following eligibility requirements:

You must be at least 18 years of age, or have reached the legal age of majority in your country of residence, and hold full legal capacity to enter into a binding purchase agreement.
If you are placing an order on behalf of a minor, you confirm that you are the minor’s legal guardian, and you take full legal responsibility for all payments, order compliance, and any related liabilities generated from that order.
You confirm that all registration, billing, delivery, and contact information you submit to our website during account creation or checkout is complete, accurate, and up to date.
You are not located in any jurisdiction that restricts or prohibits access to e-commerce platforms of this type under applicable local law, and you will take full responsibility for compliance with any local legal rules that apply to your use of our website.

We reserve the full right to refuse service, close a user account, or cancel pending orders at our sole discretion if we determine a user does not meet these eligibility requirements, or if a user submits falsified information during the account creation or checkout process.

3. User Account Rules

When you create a registered user account on www.croghanhomewareltd.com, you are responsible for maintaining the security of your account login credentials, including your account password. You agree that you will not share your account access details with any third party, and you will take full legal and financial responsibility for all activities, orders, and actions that are completed under your account, whether you explicitly authorized those actions or not.

You must notify our support team immediately if you discover any unauthorized access to your account, or any security breach related to your account credentials. We will never ask you to share your full account password via email, phone call, or SMS message, so any request of that type not sent directly through the official secure login portal on our website is fraudulent, and you are advised to report such activity to our team immediately.

You may edit and update your personal account information, or submit a formal request to permanently close and delete your account at any time via the account settings page on our website, or by sending a request to our official contact email hazei@croghanhomewareltd.com. After your account is closed, all your non-essential personal data will be deleted per our Privacy Policy rules, except for the order-related records we are legally required to retain for tax and commercial record keeping purposes.

4. Product Information and Pricing

All products listed on our website are categorized into our Fresh New Arrivals of new cozy home essentials you will love, our Fan Favorite Items best sellers collection that features the most frequently reordered, highly rated simple home goods on our entire site, plus other curated ranges of daily essentials. We make every reasonable effort to make sure all product descriptions, photographs, specifications, usage guidance, and pricing information posted on our website are as accurate as possible. However, minor discrepancies may occasionally appear due to display variations on different user device screens, small product design tweaks made by our manufacturing partners, or unintended typographical errors on our product pages.

We reserve the right to correct any pricing errors that appear on our website at any time before your order is confirmed as dispatched. If the listed price of a product is obviously and materially lower than its actual market value due to a clear typographical mistake, we will contact you before processing your order to notify you of this error, and give you the option to reconfirm your order at the corrected accurate price, or cancel your order and receive a full 100% refund back to your original payment method, with no extra processing fees applied.

All listed product prices on our website are denominated in Euro, and include applicable Irish value-added tax (VAT) for customers located in Ireland. For cross-border customers located in other EU member states, all required import VAT and customs duties are already included in your final checkout price, so you will never face unexpected extra charges when your parcel is delivered, as outlined in our public Shipping Policy. All promotional discounts, coupon codes, and limited-time special offers posted on our website are valid only for the specified period stated in the promotion rules, and cannot be combined with other active discount offers unless explicitly stated otherwise in the promotion terms.

5. Order Placement, Payment and Contract Formation

When you click the “complete checkout” button on our website after entering all your order and payment details, you are submitting a formal binding purchase offer to us to buy the selected products in your cart, under the terms laid out in these Terms of Service. Your purchase offer does not become a formally accepted binding contract between you and CROGHAN HOMEWARE LIMITED until we send you a formal order confirmation email, confirming that your payment has been fully verified, your order details have been reviewed, and your order has entered our warehouse processing queue.

We accept all major credit cards, debit cards, and widely used EU e-wallet payment methods that are listed on our checkout page. All payment processing on our website is completed via fully encrypted, PCI DSS compliant secure channels, to protect your payment card data from unauthorized access. You confirm that you hold full legal authority to use the selected payment method you submit during the checkout process, and there are no pending restrictions or insufficient funds that will prevent your payment from being processed successfully.

We reserve the right to decline any order at our sole discretion, for reasons including but not limited to: the product you ordered is out of stock and cannot be restocked within a reasonable delivery timeline, your order shows signs of potential fraudulent activity, we cannot verify the contact or delivery information you submitted, or we have previously restricted your access to our platform due to violations of these Terms of Service. If we cancel an order that you have already paid for, we will notify you of the cancellation via email, and process a full refund for your paid amount back to your original payment account within 5 working days.

6. User Conduct Rules

When you access our website, you agree that you will not perform any of the following prohibited activities:

You will not copy, reproduce, distribute, modify, or republish any of the original content on our website, including our product photographs, brand descriptions, website design layout, and written product copy, without our explicit prior written permission. All intellectual property rights, including copyrights, trademarks, and brand assets displayed on www.croghanhomewareltd.com remain the exclusive property of CROGHAN HOMEWARE LIMITED.
You will not use any automated scraping tool, bot, crawler, or other script to access, extract, or collect large volumes of data from our website for commercial or non-personal use, without our explicit written approval.
You will not perform any actions that may damage, disrupt, or overload the normal operating function of our website, including uploading malicious viruses, running distributed denial of service attacks, or making excessive repeated server requests that interfere with the normal access experience of other shoppers.
You will not post, publish, or submit any false, defamatory, offensive, or illegal content in our customer feedback section, product review section, or any other public interactive feature on our website. All product reviews you submit must be based on your real personal usage experience of the product, and must not contain malicious harassment, discriminatory language, or false content that misleads other members of our shopper community. We reserve the right to remove any user-submitted content that violates these rules, and to restrict the user account of the submitter from accessing future interactive features.
You will not use our platform to conduct any fraudulent activities, including placing fake orders, filing false product defect claims, or impersonating other users to gain unauthorized access to account benefits or discount offers.

7. Returns, Refunds and Shipping

All rules related to product returns, refund eligibility, the explicit no refund-only policy, and all delivery, shipping timeline, and shipping fee terms are fully defined and governed by our independently published Refund and Returns Policy and Shipping Policy. Both of these documents are fully integrated into these Terms of Service as a legally enforceable part of this agreement. You confirm that you have read both policies before placing an order, and agree to comply with all their clauses when initiating a return, arranging for a parcel delivery, or submitting a related customer support request.

To eliminate all ambiguity, we restate the core rule that no refund-only request will be approved for any delivered order: all valid refund claims for received products must be processed after the physical product is returned to our designated warehouse address, and passes our official defect inspection process, as outlined in our Refund and Returns Policy.

8. Limitation of Liability

To the maximum extent permitted by applicable Irish and EU consumer protection law, CROGHAN HOMEWARE LIMITED shall not be held liable for any indirect, incidental, consequential, or punitive damages arising out of your use of our website or the products you purchase from us, including but not limited to lost profits, lost savings, or incidental inconvenience losses that are not directly caused by our verified gross negligence. Our total aggregate maximum liability for any and all claims related to your order will never exceed the total purchase amount you paid for the specific order that triggers the claim.

Nothing in this clause will exclude or limit our liability for any cases of personal injury caused by our defective products, or any fraudulent misrepresentation activity conducted by our team, that cannot be legally limited under Irish consumer protection law.

9. Modifications to Terms of Service

We reserve the right to update, adjust, and modify these Terms of Service periodically as required by changes to our business operations, updates to applicable legal regulations, or new feature launches on our e-commerce platform. When we make material changes to these terms, we will update the “Effective Date” listed at the top of this document, post the revised full Terms of Service prominently on the homepage of www.croghanhomewareltd.com, and notify all registered account holders via email of the upcoming changes at least 14 calendar days before the new revised terms take effect. Your continued use of our website, or placement of a new order after the revised terms go into effect, will be treated as your full acceptance of the modified Terms of Service.

10. Governing Law and Dispute Resolution

These Terms of Service, and all disputes arising out of your use of our website or your purchase transactions with us, are governed exclusively by the laws of Ireland. Any dispute that cannot be resolved amicably via direct communication between you and our customer support team will be submitted first to a low-cost, out-of-court alternative dispute resolution scheme approved by the Irish Competition and Consumer Protection Commission, before any formal legal proceedings are initiated. Any formal legal proceedings related to this agreement will fall under the exclusive jurisdiction of the courts located in County Wexford, Ireland.

11. Contact Information

If you have any questions, concerns, or inquiries related to these Terms of Service, you can reach our team directly at:

Company Name: CROGHAN HOMEWARE LIMITED
Official Website: www.croghanhomewareltd.com
Contact Email: hazei@croghanhomewareltd.com
Physical and Postal Address: Ballynadrishogue, Blackwater, Enniscorthy, Co. Wexford, Y21 P282, Ireland
Contact Telephone Number: +353 53 912 9266

Our support team will respond to all formal inquiries related to these Terms of Service within 3 working days.