+353 53 912 9266

hazei@croghanhomewareltd.com

CROGHAN HOMEWARE

Shipping Policy

Effective Date: November 11, 2026

1. Introduction

This Shipping Policy outlines all clear, transparent delivery terms for every order placed through www.croghanhomewareltd.com, operated by CROGHAN HOMEWARE LIMITED. As a small community-focused lifestyle shop founded in 2021, our whole mission is to make your daily routine a little smoother, a little cozier, and way less stressful, by delivering the gentle, practical daily home goods we personally curate to fit your busy schedule, right to your doorstep. We built this shop to avoid all the hidden fees, vague delivery timelines, and unnecessary hassle that come with overhyped, overpriced home goods retailers, so every shopper knows exactly when, where, and how their simple daily essentials will arrive. All terms of this policy are drafted in full compliance with Irish consumer protection regulations, EU Cross-Border Parcel Delivery Regulation, and local logistics operating rules to protect your full rights as a customer.

2. Order Processing Timeline

All confirmed paid orders will start processing within 24 working hours after your payment is fully verified. Our warehouse team operates from 9AM to 5PM, Monday to Friday, excluding national public holidays in Ireland. Orders placed after 3PM on Friday, or on public holidays, will be processed on the next following working day. Before we hand your parcel over to our logistics partners, our team performs a double check on every item: we confirm the product condition is flawless, match your ordered items against your order details, and pack each product with protective wrapping to prevent damage during transit, to make sure every one of our simple cozy home goods arrives at your home in perfect condition. You will receive an automatic order confirmation email immediately after you complete checkout, and a separate shipping notification email with your unique tracking number once your parcel is dispatched from our warehouse.

3. Shipping Zones & Delivery Timelines

We offer reliable shipping services covering the Republic of Ireland, all counties in Northern Ireland, and all 27 member states of the European Union, with transparent, predictable delivery timelines as below:

  • ‌Domestic Ireland (Co. Wexford and surrounding counties)‌: Standard delivery takes 1 to 2 working days after dispatch. This is our fastest delivery tier, for local shoppers who can receive their new fan favorite home essentials almost immediately.
  • ‌Domestic Republic of Ireland nationwide‌: Standard delivery takes 2 to 4 working days after dispatch.
  • ‌Northern Ireland‌: Standard delivery takes 3 to 5 working days after dispatch.
  • ‌European Union cross-border delivery‌: Standard delivery takes 5 to 10 working days after dispatch.

Please note that delivery timelines are estimated baselines, not guaranteed deadlines, and occasional minor delays may happen due to unforeseen weather disruptions, local courier peak periods, or customs clearance processes for cross-border EU orders. If your delivery is 7 working days past the estimated maximum timeline and you have not received any delivery update, you can contact our support team for a full check on your parcel status.

4. Shipping Fees

We keep our shipping pricing system completely transparent with no hidden surcharges or unexpected checkout fees:

  • All orders over €75 in total value qualify for free standard shipping across the entire island of Ireland.
  • Standard shipping fee for domestic Ireland orders under €75 is a flat rate of €3.99, no matter your delivery address.
  • Standard shipping fee for Northern Ireland orders is a flat rate of €5.99.
  • Standard shipping fee for all EU cross-border orders is calculated in real time at checkout, based on your delivery location and the total weight of your order.
  • We do not offer expedited express shipping services for the moment, as our team prioritizes secure, careful packing and stable low-cost delivery to keep our home goods at accessible, fair prices for our whole community.

All applicable customs duties and import VAT for orders delivered to EU member states outside Ireland are already included in your final checkout price, so you will never face extra unplanned customs charges when your parcel arrives.

5. Parcel Tracking & Delivery Rules

Once your order is dispatched, you will receive a dedicated tracking link in your shipping confirmation email. You can click this link to view real-time updates of your parcel’s transit status on our courier partner’s platform, at any time. Our standard shipping service includes signature confirmation on delivery: the courier will ask you or a trusted designated recipient at your delivery address to sign for the parcel, to confirm successful handover.

If no one is available to sign for the parcel on the first delivery attempt, the courier will leave a delivery notice at your address, with instructions for you to rearrange a second free delivery attempt, or pick up your parcel at your local courier depot within 7 calendar days. If your parcel is returned to our warehouse as undeliverable due to incorrect, incomplete delivery address information you provided at checkout, or you fail to collect your parcel from the depot within the required 7-day window, you will be responsible for covering the cost of a second re-delivery shipment.

6. Damaged or Lost Parcels

If your parcel is confirmed lost during transit by our courier partner, or arrives with obvious external damage that harms the condition of your home goods, contact our support team within 7 calendar days after the estimated delivery date, and provide us with photos of the outer parcel packaging and the damaged items. Our team will coordinate fully with the courier to process the formal claim, and arrange a free re-shipment of your ordered items, or issue a full eligible return for refund per our published return policy. As stated in our Returns and Refund Policy, no parcel-related issue will be eligible for a “refund only” request, all claims require verification of the parcel and items per our policy rules.

7. Contact Information

If you have any questions about our Shipping Policy, your order delivery status, or related inquiries, you can reach our team directly:

  • Company Name: CROGHAN HOMEWARE LIMITED
  • Official Website: www.croghanhomewareltd.com
  • Contact Email: hazei@croghanhomewareltd.com
  • Physical and Postal Address: Ballynadrishogue, Blackwater, Enniscorthy, Co. Wexford, Y21 P282, Ireland
  • Contact Telephone Number: +353 53 912 9266

Our support team will reply to all your shipping related inquiries within 2 working days.